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ok so hi btw ily,you are basically a god to all of us simmers.ok FIRST OFF,i had been having trouble locating my sims 4 file or whatever then i found it (GREAT) i thought all my issues were resolved i went to one of the households clicked "CC" and IT WORKED PEFECTLLYYYY **NOTTTTTT** IT FRIGGING CRASHED AND IM SO MAD SO SORRY for using caps aka "yelling" but I'm 3rd degree triggered.

plz help me resolve this because tray importer will literally/mentally/physically solve all my life problems. TY LY <3

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Hello @SammySims4, Mac or PC? 🤔


If on Mac, have you tried the test version here?


Do you get an error message?

If you are on Mac you will need to open Applications/Utilities/ to see the logged errors.


Next time try the emojis! 😉


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@SammySims4 Sorry it's a bit hard for me to explain since I'm not on Mac. 🙄


You just need to open the Applications/Utilities/, then select the User Diagnostic Reports on the left pane.

There should be a list of logged crashes, select the most recent one that start with Sims4TrayImporter.


Copy or send the message from the crash report so that I can see what is causing the crash.


More details here:

Console User Guide

View reports in Console on Mac

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Just jumping in here..

I've had the same issue with it crashing as soon as I click on "CC". 


Here is the (huge??) report:



Process:               Sims4TrayImporter [5026]
Path:                  /Applications/
Identifier:            com.teameevo.sims4trayimporter
Version:               1.0 (1)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Sims4TrayImporter [5026]
User ID:               501 
Date/Time:             2018-10-31 16:12:10.491 -0500
OS Version:            Mac OS X 10.13.6 (17G2307)
Report Version:        12
Bridge OS Version:     2.4.1 (15P6805)
Anonymous UUID:        A958B646-BF69-955B-090E-352F32206D04 
Sleep/Wake UUID:       B411D5F3-74A8-410B-A7B8-6131B6BB97A8 
Time Awake Since Boot: 74000 seconds
Time Since Wake:       1900 seconds 
System Integrity Protection: enabled 
Crashed Thread:        0  Dispatch queue: 
Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY 
Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   Sims4TrayImporter [5026] 
VM Regions Near 0:
    __TEXT                 000000010cd8d000-000000010cdd7000 [  296K] r-x/rwx SM=COW   [/Applications/] 
Application Specific Information:
System.IO.IOException: kqueue() FileSystemWatcher has reached the maximum number of files to watch.
  at System.IO.KqueueMonitor.Start () [0x000a8] in /private/tmp/source-mono-mac-4.2.0-branch-64/bockbuild-mono-4.2.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.2.1-x86/mcs/class/System/System.IO/KeventWatcher.cs:202 
  at System.IO.KeventWatcher.StartDispatching (System.IO.FileSystemWatcher fsw) [0x00039] in /private/tmp/source-mono-mac-4.2.0-branch-64/bockbuild-mono-4.2.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.2.1-x86/mcs/class/System/System.IO/KeventWatcher.cs:713 
  at System.IO.FileSystemWatcher.Start () [0x00000] in /private/tmp/source-mono-mac-4.2.0-branch-64/bockbuild-mono-4.2.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.2.1-x86/mcs/class/System/System.IO/FileSystemWatcher.cs:506 
  at System.IO.FileSystemWatcher.set_EnableRaisingEvents (Boolean value) [0x0001a] in /private/tmp/source-mono-mac-4.2.0-branch-64/bockbuild-mono-4.2.0-branch/profiles/mono-mac-xamarin/build-root/mono-4.2.1-x86/mcs/class/System/System.IO/FileSystemWatcher.cs:218 
  at (wrapper remoting-invoke-with-check) System.IO.FileSystemWatcher:set_EnableRaisingEvents (bool)
  at Sims4TrayImporter.CCTracking.FileTreeCache+ChangesMonitor.Add (Sims4TrayImporter.CCTracking.FolderSource folderSource) <0x11ac73d50 + 0x005da> in <filename unknown>:0 
  at Sims4TrayImporter.CCTracking.FileTreeCache.AddMonitor (Sims4TrayImporter.CCTracking.FolderSource folderSource) <0x11ac73b60 + 0x00031> in <filename unknown>:0 
  at Sims4TrayImporter.CCTracking.CCTracker4.BuildCache (System.String[] customFolders, FolderOriginFlags updateOrigins, CancellationToken token) <0x11ac6b270 + 0x01421> in <filename unknown>:0 
  at Sims4TrayImporter.CCTracking.CCTracker4.LoadCache (System.String[] customFolders, CancellationToken cancellationToken) <0x11ac6af00 + 0x00269> in <filename unknown>:0 
  at Sims4TrayImporter.CCTracking.CCTracker4.BuildPackageListNEW (System.String[] customFolders, Sims4TrayImporter.CCTracking.SearchLists searchList, CancellationToken cancellationToken) <0x11ac675b0 + 0x00258> in <filename unknown>:0 
  at Sims4TrayImporter.CCTracking.CCTracker4.BuildPackageList (System.String[] customFolders, Sims4TrayImporter.CCTracking.SearchLists searchList, CancellationToken cancellationToken) <0x11ac67470 + 0x00028> in <filename unknown>:0 
  at Sims4TrayImporter.CCTracking.CCTracker4.FindCC (Sims4.UserData.TrayItem trayItem, CancellationToken cancellationToken) <0x11ac60d70 + 0x013b4> in <filename unknown>:0 
  at Sims4TrayImporter.CCTracking.CCTracker4.FindCC (Sims4.UserData.TrayItem trayItem) <0x11ac60c30 + 0x00030> in <filename unknown>:0 
  at Sims4TrayImporter.Collections.CCFilesView.LoadFiles (Boolean minimal) <0x11ac5df40 + 0x00569> in <filename unknown>:0 
  at Sims4TrayImporter.Collections.CCFilesView.get_FileListEx () <0x11ac5ded0 + 0x00025> in <filename unknown>:0 
  at Sims4TrayImporter.Collections.CCFilesView.CreateView (Eto.Forms.TreeGridView grid, Boolean includeOriginals, Boolean includeOrphans, Boolean includeInternals) <0x11ac59b50 + 0x000b4> in <filename unknown>:0 
  at Sims4TrayImporter.MainForm.tabControl_SelectedIndexChanged (System.Object sender, System.EventArgs e) <0x11ab1a380 + 0x0035e> in <filename unknown>:0 
  at Eto.PropertyStore.TriggerEvent[T] (System.Object key, System.Object sender, Eto.T args) <0x113310960 + 0x000a3> in <filename unknown>:0 
  at Eto.Forms.TabControl.OnSelectedIndexChanged (System.EventArgs e) <0x11ab1a2d0 + 0x0004f> in <filename unknown>:0 
  at Eto.Forms.TabControl+Callback.OnSelectedIndexChanged (Eto.Forms.TabControl widget, System.EventArgs e) <0x11ab1a240 + 0x00049> in <filename unknown>:0 
  at Eto.Mac.Forms.Controls.TabControlHandler.HandleDidSelect (System.Object sender, MonoMac.AppKit.NSTabViewItemEventArgs e) <0x11ab1a130 + 0x000b9> in <filename unknown>:0 
  at MonoMac.AppKit.NSTabView+_NSTabViewDelegate.DidSelect (MonoMac.AppKit.NSTabView tabView, MonoMac.AppKit.NSTabViewItem item) <0x11ab1a080 + 0x0008e> in <filename unknown>:0 
  at (wrapper dynamic-method) System.Object:[MonoMac.AppKit.NSTabView+_NSTabViewDelegate:Void DidSelect(MonoMac.AppKit.NSTabView, MonoMac.AppKit.NSTabViewItem)] (MonoMac.Foundation.NSObject,intptr,MonoMac.AppKit.NSTabView,MonoMac.AppKit.NSTabViewItem)
  at (wrapper native-to-managed) System.Object:[MonoMac.AppKit.NSTabView+_NSTabViewDelegate:Void DidSelect(MonoMac.AppKit.NSTabView, MonoMac.AppKit.NSTabViewItem)] (MonoMac.Foundation.NSObject,intptr,MonoMac.AppKit.NSTabView,MonoMac.AppKit.NSTabViewItem)
  at (wrapper managed-to-native) MonoMac.AppKit.NSApplication:NSApplicationMain (int,string[])
  at MonoMac.AppKit.NSApplication.Main (System.String[] args) <0x1148a7be0 + 0x000c7> in <filename unknown>:0 
  at Eto.Mac.Forms.ApplicationHandler.Run () <0x1148a6fb0 + 0x0010f> in <filename unknown>:0 
  at Eto.Forms.Application.Run (Eto.Forms.Form mainForm) <0x1148a6c60 + 0x00209> in <filename unknown>:0 
  at Sims4TrayImporter.Program.Main (System.String[] args) <0x10d37ee60 + 0x00163> in <filename unknown>:0  



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