Jump to content
  • Sign Up
  • Language

Tray Importer can't locate install location


Recommended Posts

So the problem is showed on the picture below.. 

I tried to manually set it, but no luck. It only directs me to "C:\Program Files\The Sims 4\Game\Bin and I can't select 'ts4.exe'.. In the bin, there are only core,phyton and res folders, and I can't select anything but that.. 

Does someone has the solution for this?


Link to comment
Share on other sites

  • Team

Hi @jelenap,


This dialog only allows to change the game location and change language.

Note: This dialog only show folders, not files.


Which version are you using?

Previous versions had a bug where the path stay unchanged even after selecting the right one.

Latest version is available here: http://luniversims.com/files/file/73-sims-4-tray-importer/


Did you uncheck the Auto Detect box?


The selected folder must contains a folder called Game which itself contains Bin\TS4.exe.

So if your game is installed in D:\Games\The Sims 4, you must select D:\Games\The Sims 4 and not D:\Games\The Sims 4\Game\Bin\TS4.exe.

A message will popup if you select a wrong folder.

Link to comment
Share on other sites

Hi! Thanks for your reply! My version is v1.5.1 .. I tried few things again after posting the topic, and i did it!

I've set the install location at C:/Program Files/The Sims 4 and it worked! THIS PROGRAM IS SO HELPFUL!

Thank you for offering the solution!

Link to comment
Share on other sites

  • 2 years later...

Hi, i know this topic is pretty old but i just download the S4TI but im having the same issue, my game located on D not on C. And when i select the folders manually it didn't show up, auto check off too. When i click auto check trying to detect the game in C. I turn it off and click save but none of my builds and sims doesn't show up. I wondering something S4TI doesn't work torrent sims ???








Edited by sophiapotter
Link to comment
Share on other sites

  • Team
il y a 36 minutes, sophiapotter a dit :

Is game language and pc language has to be same ? Cuz it isn't. Does it effect?

They don't have to be same, but depending on the language set in the game, the game may assign a different folder name.

e. g.

English => 'Documents\Electronic Arts\The Sims 4'

French => 'Documents\Electronic Arts\Les Sims 4'

What is the game language?


il y a 45 minutes, sophiapotter a dit :

Idk what it cause also i just noticed i don't have that import/export available too. I must be doing something wrong....

Open HELP>System Diagnostics to get more info.

Export is only available if an item is selected, while Import should always be available unless something is wrong in the settings.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...

Important Information

We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue. Terms of Use Privacy Policy